With the increasing complexity and demand for efficiency in various organizational processes, Artificial Intelligence (AI) emerges as a crucial tool to enhance the management of petitions, complaints, and claims (PQR). AI addresses common challenges faced by organizations, such as document standardization, updating internal regulations, personalizing services, and safeguarding sensitive data. By integrating AI into PQR processes, organizations can achieve:

• Management of regulatory information: Organize and update circulars and internal regulations in a centralized and intelligent manner, ensuring all members of the organization have access to the most recent and relevant regulatory documents.
• Automated document generation: Create standardized and personalized texts, such as complaints and other document types, ensuring consistency, efficiency, and customization while saving time and resources.
• Intelligent user service: Enhance transparency, efficiency, and satisfaction in service delivery with AI-based tools like chatbots and sentiment analysis. AI enables quick and accurate responses, as well as feedback collection for continuous improvement.

Main use cases

• Organization and updating of regulations: AI centralizes and keeps circulars and regulations always updated, facilitating access to information.
• Automation of administrative documents: Automated generation of petitions, complaints, and claims, ensuring standardization and efficiency.
• Regulatory compliance monitoring: Continuous analysis of norms and guidelines to ensure processes are always in compliance.
• Predictive analysis of complaints: AI identifies patterns in complaints and petitions, allowing for preventive actions to improve processes.
• Automated and intelligent service: Specialized chatbots provide agile support, resolving queries and optimizing team time.