Closing a technological gap
It is not new that, sooner rather than later, organizations that base their email servers on on-premise infrastructure begin to suffer from storage space limit problems. The Mayor's Office of Santiago de Cali has not been the exception. Thus, the determining factor for the adoption of G Suite, Google's communication and communication platform hosted 100% in the cloud, was email. Before migrating to G Suite, the Mayor's Office had Zimbra as its email provider, which was managed locally. Of all users, less than half used the organization's own email domain. This is basically for two reasons. On the one hand, the email addresses of the members of the Mayor's Office constantly ended up on black lists: that is, an email was sent and it ended up on the recipients' spam lists. This problem led members of the Mayor's Office to begin using personal emails (for example, with the domain @gmail.com) to communicate with other users outside the organization. On the other hand, the availability of the service was not the best: the administration of the mail and the server was supported entirely by the Mayor's IT team, which reduced efforts in the organization's core functions.
When considering abandoning Zimbra, G Suite was the best alternative due to its reliability and support from Google. Although the “trigger” of the change was access to a better email platform, the Mayor's Office of Santiago de Cali found in Xertica the technological partner that enabled the organization to use communication and collaboration tools (through office automation for documents, spreadsheets and presentations) that included G Suite.
Roger González Párez, Deputy Director of Digital Technology of the Mayor's Office of Santiago de Cali.
Usage Metrics - April 2020
- 2.2 million items shared with external users
- 1.4 million items shared with internal users
- 20,583 emails received
- 52,970 emails sent
- 211,295 MB stored in Photos
- 74,398,615 MB stored in Drive
- 27,173,413 MB stored in Gmail
