MSP Management 24/7: How Plan Seguro Optimizes Its Cloud Infrastructure
Plan Seguro, the leading health insurance provider in Mexico, has built its success on the trust of thousands of customers and a network of more than 4,500 doctors and 500 hospitals. However, the company’s sustained growth brought technological challenges.
As the demand for its services increased, Plan Seguro needed to ensure that its cloud infrastructure was agile and robust enough to scale without compromising customer experience or data integrity.
Although they were already operating on Google Cloud Platform (GCP), they required more proactive monitoring, faster response times, and an efficient governance system to ensure business continuity. In this context, Xertica.ai became their strategic ally with its 24/7 Managed Service Provider (MSP) solution.
From Reaction to Prevention: A New Cloud Management Model
One of the main challenges was transitioning from a reactive model (where issues were addressed after they occurred) to a predictive model, where incidents could be detected and resolved before impacting operations.
At Xertica.ai, we designed a strategy of continuous monitoring, automation, and resource optimization for Plan Seguro, focusing on three key pillars:
- Advanced 24/7 Monitoring: We implemented constant performance monitoring of the infrastructure, detecting anomalies and preventing disruptions before they happen.
- Optimization and Scalability: We adapted technological resources to the business's needs, enabling efficient growth without compromising system stability.
- Security and Regulatory Compliance: We strengthened data protection layers and ensured regulatory compliance, safeguarding information confidentiality.
Tangible Impact on Operations
Since the implementation of Xertica.ai's MSP solution, the results have been significant:
- Efficient incident management, ensuring service continuity without critical interruptions.
- Timely attention to requirement requests, optimizing infrastructure according to business needs.
- High effectiveness in ticket resolution, guaranteeing speed and accuracy in each case.
- Significant reduction in response times, minimizing the impact on operations.
The impact of this transformation has gone beyond infrastructure; it has changed the work dynamics within the organization. Plan Seguro’s teams now have access to real-time information, collaborate more efficiently, and can make strategic decisions based on reliable data.
Additionally, system stability has improved the customer experience, allowing them to enjoy faster response times and a reliable platform to manage their healthcare services.
